Refund policy

Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Policy:

Due to the personalized nature of our products, all sales are final. We do not accept returns, cancellations, or offer refunds once an order has been placed. By completing your purchase, you agree to these terms.

Chargeback Policy:

All sales are final. By completing a purchase, the customer agrees to the terms and conditions outlined on our website, including our no-refund policy.

Initiating a chargeback or payment dispute after an order has been fulfilled and shipped constitutes a breach of these terms. We thoroughly document all transactions, shipping confirmations, and communication. Any false or fraudulent chargebacks will be challenged with supporting evidence submitted to the payment processor.

Customers who file unauthorized chargebacks may be permanently banned from future purchases and may face legal action for fraudulent claims and breach of agreement.